Sat, Nov 21 2009
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Published October 26, 2009 10:07 am - Oct. 25, 2009 The last answers to your questions If you missed the first four parts of this Frequently Asked Questions series, look on our website.
Q: I can’t find an item on your website that I know you’ve already published in the paper. What do I do? A: Due to staffing and time constraints, we only put staff-written items on our website, so you won’t find, say, a wedding announcement (unless you’ve paid to put it there). Since website items roll into the archives after a few other stories have been added, you may need to search through the archives if publication in the paper was a few days ago. Q: Well, then, how do I get an item like a wedding put on the website? A: Contact our ad manager or one of our account executives. Q: What if I still have other questions about the news? A: Our newsroom clerk, Sharry Mouss, can answer most questions. If she can’t, she’ll get the answer for you. Her extension is 20. Q: If I suspect I’ll have to pay for the item I want published, whom do I call? A: Advertising Director Pam Hutson, or any of her account executives. Q: I’m an advertiser, and what if I have a billing question or other issue? A: Your account executive, the ad manager, or if it’s classified or legal, one of the customer service representatives up front. Q: What if I have questions about paper delivery and how to renew or get a new subscription? A: Call Circulation Manager Jerry Harrington, or his assistant, Teresa Oxford. Their extension is 24. By the way, our other managers and even our reporters often have messages on their voice mail from people with subscription issues. While we do pass the messages to the circulation department, results aren’t likely to be forthcoming if names and/or phone numbers of customers aren’t provided. For the most prompt attention, call the circulation department directly! Q: If I want my paper stopped while I’m on vacation, or I’d like it switched to another address, how do I do that? A: Call either Jerry or Teresa, but they need at least a one-week notice if you’re moving to a new address, and at least a two-day notice for vacation stops. 
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