Sun, Nov 22 2009
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Labor Day cabin stay draws complaints from family By RENEE FITESpecial Writer All five of the employees tried to work with Underwood, Ramming recalled.
“It’s always busy during the holidays, and we had three extra people helping us,” she said. “We’ve been busy all summer, and we’re grateful.” They usually have a waiting list, she said. “We’re booked all summer – even now, fortunately,” Ramming said. She added that by Saturday evening, they realized they weren’t going to make Underwood happy, and offered her a full refund. “She said no,” Ramming said. “She stayed all weekend.” As for the broken door lock, Ramming admitted it’s true. “We had to go take it off, and dad went into town the next morning to get another one and replaced it,” she said. They also offered to buy new sheets for Underwood, since she said they were scratchy, Ramming recalled. “That family has come here for several years, they told me,” she said. Employee Carol Reed remembered the situation well. “We bent over backward to please her,” she said. “Nothing we did was good enough.” Reed also said although they allow pets that are well-behaved, the contract states the renters are responsible for any damages caused by their pets. When the cabin was rented again, Ramming said, the next customers complained about flea infestation. “We had to contact [Underwood] about paying for spraying for fleas and cleaning up after the large dogs she had,” said Ramming. It’s hard enough to keep a family business operating these days, Ramming said, so “we do everything we can to make sure people have a good time and want to come back.” 
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